Health


At AFF we think that it is very important that healthcare provision for our Army families is adequately met, whether this is through NHS funding or private provision. We are particularly aware that regular moves around the UK or overseas can sometimes impact on the care or treatment you receive. If you are having any issues or concerns about your healthcare provision please contact Karen Ross, the Health and Additional Needs Specialist at additionalneeds@aff.org.uk

 

On this page:

Changes due for organ donation in Wales
New NHS Constitution
NHS Choices for Military families
Registering with a GP
Registering with a NHS Dentist & Orthodontist
NHS Waiting List Times

NHS Complaints Procedure – a simple guide on how to complain 
Have your say and get involved 

 

Changes due for organ donation in Wales

Have you lived in Wales for a year or more?

From the 1 December 2015, the Welsh Government is changing the way people choose to become organ donors in Wales. These changes will affect Army family members aged 18 years or more, who have lived in Wales for at least 12 months.

Regular soldiers posted to Wales as part of their Service will not be affected.

For more information, please read this letter and accompanying leaflet.

For general information about organ donation in Wales, visit www.organdonationwales.org or call 0300 123 2323. Find them on Facebook and Twitter.

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New NHS Constitution

The new NHS Constitution has now been released – take a look at what this means to you. There is a useful handbook which explains the constitution but also provides guidance on the complaints process.  Read more

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NHS Choices for Military families

AFF recently helped the Department of Health to develop a new NHS Choices Military Healthcare page for Service families. We hope you find it helpful but as always we welcome your feedback. Take a look here.

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Registering with a GP

All serving personnel are registered at Defence Primary Healthcare (DPHC) Medical Centres. You and your family may be able to register at a DPHC medical centre, depending on where you live. Clinical Commissioning Groups (CCG) do not run DPHC medical centres and access to services may differ slightly from your local GP practice. At a DPHC medical centre you will receive treatment from a mixture of Service and civilian healthcare specialists. Alternatively your family can register at a local GP practice of your choice. Read more

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Registering with a NHS Dentist & Orthodontist

AFF understands that some families have experienced or will experience problems with registering with a NHS dentist. We are also aware that orthodontic treatment can involve long waiting lists and is subject to local area variations.  This can result in disrupted care provision due to frequent moves, please remember we are here to help. Read more

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NHS Waiting List Times

AFF is aware that some specialist NHS waiting lists for treatment in Wales can be as long as 40 weeks, which is significantly longer than those in England. We are monitoring the situation at present and we are trying to clarify how the waiting time accrued on a waiting list elsewhere in the UK is interpreted by NHS Wales, so that the commitment of the Armed Forces Covenant can be honoured. We would really welcome your feedback on any issues you are having with NHS waiting lists, particularly when you are moving from one area or country to another. Read more

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NHS and DPHC Complaints Procedure – a simple guide on how to complain

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Have your say and get involved

It’s really important to get involved in feedback. This is because it shapes the services available in your area but you can also help other Army families access good services. Healthwatch is an initiative where the NHS must consult with the public on how their local health services are run. As a Service family they would really like to hear from you because your experiences of frequent moves and transferring healthcare can provide a unique perspective. It will help them provide a service structure that supports you.

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Feedback

AFF is interested to hear your views or concerns about issues discussed on our website. Please email us at feedback@aff.org.uk.


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