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Health and wellbeing guidance

Information for families during the coronavirus outbreak


01   COVID-19 vaccination information and guidance

England: Click here to find out if you are in the current government Joint Committee on Vaccination and Immunisation (JCVI) eligible vaccination group.

See below for information on vaccination in other parts of the UK:

Northern Ireland

If you are registered at a Defence Primary Healthcare (DPHC) medical centre and your NHS number cannot be found, click here and use the postcode of your medical centre. Serving personnel can also find their NHS number via Defence Connect.

When you are using the National Booking Service (NBS) online, ensure that you use the DPHC medical centre postcode. These can be found on the My Healthcare Hub or, if you cannot access this, ask your medical centre.

If your COVID-19 vaccination question relates to overseas or another issue, contact the Defence COVID-19 Vaccination Helpdesk via a MS form Defence COVID VaccinationHelpdesk Enquiry Form-V2-20210426.

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02   NHS App and links to Defence medical systems

The NHS App* can now be used as electronic proof of COVID-19 vaccination in England.

If you have any further COVID-19 related questions, please contact the Defence COVID-19 vaccination helpdesk Defence COVID VaccinationHelpdesk Enquiry Form-V2-20210426.

* The NHS App is separate to the NHS COVID-19 App which is used for contact tracing.

If you are having an issue accessing the NHS App and are registered at a DMS medical centre, please follow these instructions.

For more info about vaccine certificates, click here. For more info about COVID-19 vaccination records overseas, click here.

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03   Contacting AWS

The Army Welfare Service remains committed to delivering the best possible personal and community support during the current COVID-19 period. Their staff are finding innovative ways to deliver services. This is dependent on available technology and they are working with reduced resources but, if they can, will deliver services if possible.

Families should contact their Unit Welfare Officer for any welfare issues. If you require an AWS Personal Support Service, you should contact the Intake & Assessment Team on 01904 882053 and leave a message.

AWS has also provided a leaflet about their support during COVID-19.

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04   Domestic abuse

Whilst many of the support services are having to change the way they work, with a decrease in face-to-face and group support, telephone support is available alongside a wealth of information online if it is safe for you to access this.

If you are concerned you may be at risk of abuse in the home, or have a friend, family member, neighbour or colleague you are concerned about, alongside information contained in the safety planning leaflet:

  • Consider setting up a system to enable a person at risk to send a pre-determined code word to confirm that they are OK (or not) by a certain time each day.
  • Agree what should happen if this message isn’t received – e.g. should the police be alerted?
  • Try to establish regular phone or text contact (if safe to do so), in order to reduce isolation.
  • Think through different potentially dangerous situations and how to escape from the situation.
  • In an emergency, call 999

Army support:

Army Welfare Service (AWS) Intake and Assessment Team (IAT): 01904 882053 or 882054 or email RC-AWS-IAT-0Mailbox@mod.gov.uk

Royal Military Police: 01252 787480 (Aldershot) / 0800 085 0658 (other areas)

Nepali Domestic Abuse Service: 07741 261387

Armed forces domestic abuse advocate (Aurora New Dawn): 07496 333473


AFF’s domestic abuse webpage also provides helpful links to support.

National domestic abuse helplines and websites:

24-hour domestic abuse helpline (female victims): 0808 2000247; www.nationaldahelpline.org.uk

Male advice line: 0808 8010327; www.mensadviceline.org.uk

Mankind initiative: 01823 334244; www.mankind.org.uk

National LGBT+ domestic abuse helpline: 0800 9995428; www.galop.org.uk

Respect national helpline (perpetrator help): 0808 8024040; www.respect.uk.net

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