AFF Big Survey 2018: taking your views to the top

Engagement and value were the key themes that emerged from our recent Big Survey of Army families, and we’re grateful to the 3,284 of you who took the time to share your views about the next allocations and maintenance contract, as well as the Future Accommodation Model (FAM).

And boy did you share your views! One person told us, “We are very worried about the future and have little information to reassure us.”

Lots of you agreed, with 85% of those who took the survey saying they’d received little or no information about FAM from the MOD or chain of command.

Families want to feel valued by having future accommodation options based on need as opposed to cost saving. And why wouldn’t you? Afterall, for those of us living in an Army quarter, it’s our home.

Managing maintenance

Similarly, in terms of the new allocations and maintenance contract, families want to be involved. In real terms this may mean having that all-important contact with the tradesperson when a job needs doing. One family told us, “For the first time recently, we were allowed to talk to the heating engineer over the phone…initially were given over a week wait for heating, this took five mins and engineer didn’t even need to attend.”

Spending your time well

Another key issue you highlighted was the time spent waiting in for repairs, sometimes to find that the tradesperson doesn’t show up or can’t fix the problem.

You told us that more flexible appointment times would help, including evening and weekend appointments, as well as the chance to track the tradesperson’s progress and be able to submit photos to help diagnose the problem first time.

Families on FAM

In terms of FAM, using your feedback we’ll tell decision makers that:

  • You’re understandably concerned about FAM and this is amplified by the lack of information you’ve received
  • You feel the proposed policy doesn’t fit with the mobile nature of Army life
  • You want to be fully informed about changes that will affect your family and have your views listened to at the highest levels.

The majority of you told us that AFF was currently your main source of information about FAM, and we will continue to bring you updates as and when we receive them.

What next?

Your feedback is absolutely vital in enabling AFF to push for improved housing for all Army families living in military quarters now and in the future.

Our next job is to make sure those at the very highest levels of policy-making listen to your views and engage with families every step of the way.

We’ve already made an important start, by presenting the findings from our survey at our recent AFF Networking Event, which had attendees including the head of the Army, MPs and MOD policy makers.

For a more formal overview of our survey results, take a look at our briefs to Army command here:

AFF Big Survey Command Brief – Allocation & Maintenance
AFF Big Survey Command Brief – Future Accommodation Model



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What our families say about AFF

“AFF - just a thank you for all that you do!!”

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12,563enquiries received in 2018
3,284responses to our Big Survey 2018
33,342 unique website views during April
100%positive feedback at our Foreign & Commonwealth events in 2018