In 2020, AFF dealt with more than 11,000 of your enquiries covering a huge range of issues. From accessing financial products and services, to understanding the Service Pupil Premium; from difficulties with visas overseas to accessing student finance. Housing, school admissions, access to additional needs support, employment issues – we’ve heard from you on every aspect of family life.
You also contacted us about issues relating to the COVID-19 pandemic. Topics included the impact of the assignment freeze on the allocation of SFA, children about to move schools and partners about to start new jobs, as well as the particular challenges of moving to and from overseas assignments. We’ve done our very best, in a constantly changing environment, to provide you with clear and up- to-date information.
Foreign & Commonwealth inquiries rise
Last year, enquiries relating to being a non-UK family within the Army made up nearly 25% of the total. Housing enquiries were a further 20%, with Family Life, and Education & Childcare also large areas of concern for families.
Your evidence is vital
Thank you to those of you who got in touch about your issues in what was a difficult year for Army families. This allows us to gather the evidence we need to make sure that those making decisions about the future of Army families are aware of the current issues and challenges families are facing.
Got a query? Ask AFF
Come to us with your queries – by telephone, email or through social media – and we will continue to do our best to help.
Check out our latest report
Find out more about the type of issues families have been dealing with in our latest Families’ Concerns report, which will be sent to those making decisions about, and influencing the futures of, Army families.
For a snapshot of the report, click here.
POSTED ON 29 MARCH 2021