If the boiler breaks down in your quarter this winter and you would like to know how long it will take for it to be repaired, you can find details on repairs here.
If you still have hot water, you will be offered portable heaters. Usually two would be provided, however, if you need more, you can ask for them.
If you have heating but no hot water, you will be asked to use the immersion heater (where applicable) to heat the water.
You will be able to claim back £1 a day for using the immersion. This is not to pay for all your electricity but to help offset the additional cost as you won’t be using gas for hot water from the boiler during this time.
If you have no heating or hot water you should be put up in a hotel until the issue is resolved.
POSTED ON 3 NOVEMBER 2021