Improving health support for families

AFF supported NHS England and NHS Improvement (NHSEI) to explore how it could improve care, treatment and support for Armed Forces families in England accessing NHS services.

NHSEI ran a survey between September and November last year and held focus groups, which gave families the opportunity to have their say on what is important, what is and isn’t working well, and what needs to be done to support Armed Forces families’ health and social care needs better. 

As a result of this engagement project, NHSEI has now published a report, ‘Improving health and wellbeing support for Armed Forces families. You said we will do’.

Some of the points families raised were:

  • The NHS needs to have a better understanding of military life and culture.
  • The NHS needs to ensure that there are appropriate services to meet the needs of the Armed Forces community and families.
  • Establishing Armed Forces families’ support networks would help improve care and support for Armed Forces families.
  • Communications and engagement with Armed Forces families’ needs to be better.
  • Records management needs to be improved.

The full report sets out how NHSEI proposes to respond and action the points families’ have raised – it can be accessed here and the independent analysis report can be accessed here. 

Some of the proposed actions in this report are also set out as commitments in the document, ‘Healthcare for the Armed Forces community: a forward view’ and some of the actions are already in progress as part of wider programmes of work by NHSEI.


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