Universal credit housing costs update

Families separating and living in their Service Family Accommodation after the 93-day notice to vacate period highlighted to AFF that they were unable to claim the housing costs element of Universal Credit.

AFF originally raised this to the Department of Work and Pensions (DWP), which was unable to change its policy. It was agreed that the MOD would look at this issue to consider if policy could be changed, so those affected could move to an accommodation agreement which would qualify under DWP’s Universal Credit policy.

The MOD has now issued a formal response to the Families Federations and advised that it is unable to mitigate the risks and therefore change the policy.

We know that many will find this response disappointing, and we are aware that being unable to claim leaves a vulnerable cohort in an extremely difficult situation.

AFF will continue to raise and present evidence of the severe financial disadvantage caused to families by not being able to claim Universal Credit housing costs – our Chief Executive has highlighted this as part of evidence to the Defence Select Committee.

If you are affected by this, contact: moneysupport@aff.org.uk


POSTED ON 24 APRIL 2024

I feel more confident following the information you've given me

Share a thought

Providing an email address is optional and it will not be published, however we may use it to contact you to help with your enquiry. Please see our Privacy Policy.

Back to top

What our families say about AFF

“I truly appreciate the work that you all do.”

“Thank you for all the guidance and support. You have been amazing.”

“Your professionalism in this matter was more than welcoming”

Find out more
7,260enquiries received from Apr 23 to Mar 24
13,000+followers on Facebook
33,071website views in May
9,500+followers on X