Wraparound childcare – new claims and registration process

The way you register and claim for wraparound childcare (WAC) has changed.

WAC is now fully integrated in JPA and brings registration, claims calculations and claims all together in one place – in the ‘My child allowances: WAC’ section. 

If you’re already registered for WAC

Your child(ren)’s registrations will automatically be transferred to JPA. You don’t need to register again.

The Serving parent will need to check that your child(ren)’s registration details have transferred correctly. If they haven’t, they will receive an email from the WAC team with actions to take.

All claims will now be paid at the end of the month with your Service partner’s salary and be included on their payslip. Claims will also be subject to monthly payroll cut-off dates (your partner can find these on internal systems).

If you’ve not registered yet

Check if your family is eligible on Discover My Benefits.

Due to the recent registration freeze, if you register between 19 February and the end of March you should be able to backdate your registration to 1 February, subject to eligibility.


POSTED ON 19 FEBRUARY 2024

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