Complaints to AFF

AFF is committed to providing the best possible service to the families and stakeholders we work with and we strive always to be courteous and professional in our communications and delivery. If we get things wrong, please tell us: we want to resolve your complaint as quickly as possible.

You can make a complaint in the following ways:

  • By e-mail to finance@aff.org.uk
  • By post to Finance & Operations Director, AFF, IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover, SP11 8HJ
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What our families say about AFF

“You really don't know what a difference you've made to our family life”

“You do a fabulous job..thank you AFF”

“A big thanks to the AFF F&C Support”

Find out more
approximately10,000enquiries dealt with in 2017
100%positive feedback on our Germany roadshow
around70,000reached in one online campaign
50%more Instagram followers in one year