Complaints to AFF

AFF is committed to providing the best possible service to the families and stakeholders we work with and we strive always to be courteous and professional in our communications and delivery. If we get things wrong, please tell us: we want to resolve your complaint as quickly as possible.

You can make a complaint in the following ways:

  • By e-mail to complaints@aff.org.uk
  • By post to Finance & Operations Director, AFF, IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover, SP11 8HJ
Back to top

What our families say about AFF

“Your tireless campaigning on a myriad of topics has made a world of difference!”

“What an awesome organisation”

“Thank you so much Army Families Federation!”

Find out more
approximately10,000enquiries dealt with in 2017
100%positive feedback on our Germany roadshow
around70,000reached in one online campaign
almost50%increase in social media followers