Complaints to AFF

AFF is committed to providing the best possible service to the families and stakeholders we work with and we strive always to be courteous and professional in our communications and delivery. If we get things wrong, please tell us: we want to resolve your complaint as quickly as possible.

You can make a complaint in the following ways:

  • By email to complaints@aff.org.uk
  • By post to AFF, IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover, SP11 8HJ
Back to top

What our families say about AFF

“I truly appreciate the work that you all do.”

“Thank you for all the guidance and support. You have been amazing.”

“Your professionalism in this matter was more than welcoming”

Find out more
8,669enquiries received from Apr 21 to Mar 22
12,500+followers on Facebook
51,521unique website views during July
9,500+followers on Twitter