Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Enquiries Team? As a team of three you will be the first point of contact for the Army Families we support, offering immediate advice and signposting to the appropriate sources of information. If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!Back to top
You’ll be the first point of contact for Army families seeking advice and support on issues that affect them as a result of having a soldier in their family. You will provide immediate advice and/or signposting to help them access the appropriate support, as well as work alongside our specialist policy and regional staff when required. As we increase our virtual presence you will also be responsible for elements of AFF’s social media engagement, primarily through Army families’ Facebook groups.
AFF employs an Enquiries Team to cover operating hours to respond quickly to Army families. Your core hours will be 20 hours per week: 10:30am – 14:30pm Monday to Friday. On occasion you may be required to work additional hours to cover absence and leave periods.
The role is home-based.
You’ll have an understanding and current knowledge of Army life and its impact on families, with the ability to work effectively within your small team, but also across the organisaton; developing relationships that support your role and others internally. You will have the enthusiasm and motivation to achieve results for Army families, with good listening and interpersonal skills, and some experience of working as part of a remote team.
A full list of the skills and experience we are looking for can be found in the Job Description.
AFF welcomes applications from all sections of the community.
“AFF - just a thank you for all that you do!!”
“What an awesome organisation”
“Thank you so much Army Families Federation!”Find out more