Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Enquiries Team? If you have an understanding and knowledge of Army life and the challenges that soldiers and their families face, good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!
Back to topThe Enquiries Team is an important part of our wider Engagement Team, and in this role you’ll be the first point of contact for Service personnel and Army families seeking advice and support on issues that affect them as part of Service life. For the majority of your working time, this will be via telephone and email. You will provide immediate advice and/or signposting to help them access the appropriate support, as well as work alongside our friendly specialist policy staff when required. As we increase our virtual presence you will also be responsible for elements of AFF’s social media engagement, primarily through Army families’ Facebook groups. You will also occasionally support AFF engagement events, both online and face-to-face, which will require travel within the UK.
AFF’s Enquiries Team works to core operating hours to respond quickly to Army families. Your core hours will be 25 hours per week:
These hours are allocated between the team on a shift basis. We ask that you commit to availability to work as follows:
In addition to your core hours, you may be asked to work evenings or weekends to attend events in person or online. You will be given advanced notice of when and where these events will take place. Travel costs for in person events are covered in accordance with our Expenses Policy.
This is a home-based role (UK only).
You’ll have an understanding and current knowledge of Army life and its impact on families, with the ability to work effectively within your team, but also across the organisation; developing relationships that support your role and others. You will have the enthusiasm and motivation to achieve results for soldiers and their families.
You’ll be confident helping soldiers and family members with their enquiries, with first-rate listening skills and the ability to provide clear information and advice on complex issues.
You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work. You will be an effective team player.
A full list of the skills and experience we are looking for can be found in the Job Description.
AFF encourages applications from all sections of the community.
For further information, please download the following:
Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email recruitment@aff.org.uk
Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.
Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Enquiries Team? If you have an understanding and knowledge of Army life and the challenges that soldiers and their families face, good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!
Back to topThe Enquiries Team is an important part of our wider Engagement Team, and in this role you’ll be the first point of contact for Service personnel and Army families seeking advice and support on issues that affect them as part of Service life. For the majority of your working time, this will be via telephone and email. You will provide immediate advice and/or signposting to help them access the appropriate support, as well as work alongside our friendly specialist policy staff when required. As we increase our virtual presence you will also be responsible for elements of AFF’s social media engagement, primarily through Army families’ Facebook groups. You will also occasionally support AFF engagement events, both online and face-to-face, which will require travel within the UK.
AFF’s Enquiries Team works to core operating hours to respond quickly to Army Families. Your core hours will be 15 hours per week:
These hours are allocated between the team on a shift basis. We ask that you commit to availability to work as follows:
In addition to your core hours, you may be asked to work evenings or weekends to attend events in person or online. You will be given advanced notice of when and where these events will take place. Travel costs for in person events are covered in accordance with our Expenses Policy.
This is a home-based role (UK only).
Please note that this contract will be for a fixed term of 12 months to start from July/August 2025.
You’ll have an understanding and current knowledge of Army life and its impact on families, with the ability to work effectively within your team, but also across the organisation; developing relationships that support your role and others. You will have the enthusiasm and motivation to achieve results for soldiers and their families.
You’ll be confident helping soldiers and family members with their enquiries, with first-rate listening skills and the ability to provide clear information and advice on complex issues.
You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work. You will be an effective team player.
A full list of the skills and experience we are looking for can be found in the Job Description.
AFF encourages applications from all sections of the community.
For further information, please download the following:
Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email recruitment@aff.org.uk
Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.
We are currently seeking dedicated volunteer Trustees to join our Board and help steer AFF towards achieving its objectives.
AFF Trustees provide oversight, governance, and support to ensure AFF remains effective in its work and responsive to the needs of the Army community. They help shape the strategic direction of the Army Families Federation, by providing Board-level guidance to the team supporting soldiers and their families, wherever they are in the world, so they are able to live well throughout their Army life.
We are looking for individuals who are committed to the welfare of Army families and who bring professional experience in the following areas:
Additionally, applications are welcome from individuals with a connection to the Service community, particularly those from Foreign and Commonwealth backgrounds. We believe that diversity strengthens our ability to represent the full breadth of the Army family.
Serving personnel are very welcome to apply, particularly if currently overseas.
If you have a passion for understanding the needs of Army families and supporting them as they live their lives today, strong professional experience and expertise in your field, a commitment to good governance and the values of transparency and accountability, then you could make an excellent AFF Trustee.
Please note that this is a voluntary, unpaid role.
Our process in appointing Trustees begins with you reading through our Trustee Recruitment Pack or by contacting our HR lead, Rachel Bishop at hr@aff.org.uk. This will give you more specific information about AFF and the role our Trustees fulfil.
If you feel that you would like to apply to be an AFF Trustee, then you can make contact with us by sending your CV along with a covering letter, outlining your skills and motivations in being an AFF Trustee. You will need to submit this to Rachel Bishop at hr@aff.org.uk. Rachel is also available if you have any questions before you start the process. We will need to hear from you by 30 June 2025.
We will get in contact with you to arrange initial conversations with a member of the team or an existing Trustee. We will be interviewing prospective candidates in July and August in Central London, and appointments will be made from late August.
Join us in making a difference to the lives of soldiers and their families – we look forward to hearing from you!