9am-5pm Monday-Thursday, 9am-3pm Friday.
AFF, IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover SP11 8HJ.
E: contact@aff.org.uk
T: 01264 554004:
Option 1 – Enquiry team
Option 2 – Internal administration
For anything relating to Foreign and Commonwealth, please email fcsupport@aff.org.uk and allow 10 working days for a response.
Online enquiry form:
Mollie Mattey
Enquiries Team
01264 554004
Alice Maisfield
Enquiries Team
01264 554004
Natalie Shelley
Enquiries Team
01264 554004
Help us to help you
Abusive behaviour towards the AFF team will not be tolerated. We reserve the right to terminate phone calls, email exchanges and face to face engagement where the enquirer is behaving in an abusive manner. This includes, but is not limited to, swearing, threatening language, and harassment.
Media enquiries
As a confidential service, we do not retain or use the personal details of families for any other purpose, and are therefore not in position to provide details of Army families to media outlets.
Response time
We will respond to your initial enquiry within five working days and we will always endeavour to reply as quickly as we possibly can. There may be occasions when circumstances mean that it takes us longer to provide a full answer, but we will keep you updated. If your enquiry relates to Foreign & Commonwealth immigration advice, the team will respond within 10 working days.
Sharing information
Our website provides information and signposting for all Army families. Any advice provided to families via direct interaction with AFF teams will be based on their individual circumstances and may not be applicable to others. Any advice received direct from AFF via email or social media should not be redistributed or shared without AFF’s permission.