Contact AFF

01264 554004 |

8am-6pm Monday-Thursday, and 8am-3pm on Fridays.
AFF, IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover SP11 8HJ.
01264 554004:
Option 1 – Advice
Option 2 – F&C enquiries
Option 3 – Media, Comms and Army&You enquiries
Option 4 – Business & Operations

Help us to help you

Abusive behaviour towards AFF staff will not be tolerated. We reserve the right to terminate phone calls, email exchanges and face to face engagement where the enquirer is behaving in an abusive manner. This includes, but is not limited to, swearing, threatening language, and harassment.

Sharing information

Our website provides information and signposting for all Army families. Any advice provided to families via direct interaction with staff will be based on their individual circumstances and may not be applicable to others. Any advice received direct from AFF via email or social media should not be redistributed or shared without AFF’s permission.

Response time

We will respond to your initial enquiry within five working days and we will always endeavour to reply as quickly as we possibly can. There may be occasions when circumstances mean that it takes us longer to provide a full answer, but we will keep you updated.

If your enquiry relates to Foreign & Commonwealth immigration advice, the team will respond within 20 working days.

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Policy & Research

Communications Branch

Thank you for your enquiry. The Army Families Federation is a charity which provides information and guidance to Army families on the Defence and Army policy and processes that affect their lives. We also provide a voice for Army families to the Army, the Ministry of Defence and wider government on issues that affect them. As a confidential service, we do not retain or use the personal details of families for any other purpose, and are therefore not in position to provide details of Army families to media outlets.

Operations Branch

Army&You magazine

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