The Army Families Federation (AFF) respects the privacy of your personal data.
Please read this Privacy Notice carefully as it contains important information about
who we are and how and why we collect, store, use and share your personal data.
This notice also explains your rights in relation to your personal data and how to
contact us or supervisory authorities in the event you have a complaint.
Army Families Federation is a charitable incorporated organisation registered in
England and Wales with registered charity number 1176393 and a charity registered
in Scotland with registered charity number SC048282 having its principal office at
IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road,
Andover SP11 8HJ. We collect, use and are responsible as “controller” for certain
personal information about you and are regulated under the Data Protection Act
2018, along with the General Data Protection Regulation (UK, and EU where
applicable) and other laws, most of which apply across the European Union and in
the United Kingdom.
Information collected by us from you
Information collected from other sources
This explanation only covers the AFF website at www.aff.org.uk. Links to external
websites are not covered by this policy.
We use Survey Monkey to conduct our surveys and create online forms. We use the
enhanced security option, SSL. SSL is short for Secure Sockets Layer, and it is a
protocol initially developed for transmitting private documents or information via
the Internet. It essentially works through a cryptographic system that secures a
connection between a client and a server. All our survey links show this by the URL
being https:// so any personal details that you have chosen to provide are
encrypted. Occasionally IP addresses may be collected purely as an auditing measure
We use personal data primarily to ensure that AFF staff is able to efficiently help
you with your enquiry. In addition, we use your personal data for purposes described
in this policy or disclosed to you on our site. For example, we may use your
We will share personal data with law enforcement or other authorities if required by
applicable law, otherwise we will not share your personal data with any other third
party unless you have expressly given us permission to do so in order that we may
assist you with your enquiry.
The provision of your personal data is legitimately required to enable us to fairly and
appropriately assist you with your enquiry. We will inform you at the point of
collecting information from you, whether you are required to provide the
information to us. The amount of personal data we will require from you will depend
on the complexity of your enquiry. We will never ask you for information that is
surplus to requirements.
We will hold your personal data as listed above for a period not exceeding 6 years
from the time of your last engagement with AFF. We are obliged by the OISC, the
regulatory body that governs our Foreign & Commonwealth work, to maintain such
data for 6 years. In the majority of other instances, we will not hold your personal
data for this long and will endeavour to inform you of the time periods as
appropriate in the Terms and Conditions for surveys or competitions.
We shall collect, store and use (‘process’) your personal data in a manner that is
compatible with the General Data Protection Regulation (UK, and EU where
applicable). By submitting your personal data, you agree to the obtaining of this
data by AFF for us to store and process.
We have appropriate security measures in place to prevent personal data from being
accidentally lost, used or accessed in an unauthorised way. We limit access to your
personal data to those who have a genuine business need to know it. Those
processing your information will do so only in an authorised manner and are subject
to a duty of confidentiality.
We have procedures in place to deal with any suspected data security breach. We
will notify you and any applicable regulator of a suspected data security breach
where we are legally required to do so.
Under the General Data Protection Regulation (UK and EU) you have a number of
important rights free of charge. In summary, these include rights to:
For further information on each of these rights, including the circumstances in which
they apply, see the guidance from the UK Information Commissioner’s Office (ICO) or
your national data protection authority (if relating to GDPR EU).
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any AFF correspondence, you can click on the
link which will be displayed on all emails. To unsubscribe from Army&You magazine
use the link on the home page http://armyandyou.co.uk/ or you can write to us at
firstname.lastname@example.org. Please note it may take up to 14 days for your changes to
We hope that we can resolve any query or concern you raise about our use of your
information. If we did anything wrong, please tell us: we want to resolve your
complaint as quickly as possible – email us on email@example.com. The General
Data Protection Regulation (UK and EU, where applicable) also gives you the right to
lodge a complaint with a supervisory authority, in particular with the Information
Commissioner within the UK (https://ico.org.uk/concerns/ or telephone: 0303 123
1113), or your national Data Protection Authority within the EU
Any changes we may make to our Privacy Notice in the future will be reflected in the
version held on our web page.
Questions, comments and requests regarding this Privacy Notice are welcomed and
should be addressed to the AFF Data Lead:
Business Manager, Army Families Federation, IDL 414, Floor 1, Zone 6, Ramillies
Building, Marlborough Lines, Monxton Road, Andover, Hampshire SP11 8HJ
01264 554 004 (Option 3).
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