What is AFF?


01   What we do

The Army Families Federation (AFF) is the independent voice of Army families and works hard to improve the quality of life for Army families around the world – on any aspect that is affected by the Army lifestyle.

AFF is independent of the Army and offers confidential advice. We will deal with your enquiry without revealing your identity.

AFF is often pivotal in achieving improvements for Army families such as changes to Government and military policy and changes to the delivery of how things are provided for families. AFF does not do this by itself; our role is to highlight problems to the chain of command or service providers, and to work with them and other agencies to improve the support they provide to Service families.

AFF also provides a signposting service to help you find the right person to speak to, as well as providing useful information for Army families through its website and magazine, Army&You.

Back to top

02   How do we get things changed?

AFF works at a local level directly with families and local command. We’ll speak to Unit Welfare Officers and our specialists can help liaise with service providers with whom we have excellent contacts.

At a strategic level our Branch directors work with Senior Command and our Chief Executive works with the most senior Army commanders and Government.

AFF collects evidence from families about issues that are of concern, and collates this information in a database. We use this data to inform the chain of command what families are concerned about; we also produce a quarterly report called Families Concerns. Please see the Research Papers page for the latest report.

AFF collects information by speaking to families either face–to-face when out in the community, on the telephone, via emails, feedback on our website, and through web-forums.

Back to top

03   What issues could you tell us about?

We will help with any issue. Maybe you have come to a dead-end through your own efforts and are not satisfied with the answers you have been given or perhaps you want to highlight an issue so that AFF can work on it.

Some of the main areas we deal with are:-


Health and additional needs

Education and childcare

Army Reserve


Money matters

Employment and training

Family life

Back to top

04   Why should you contact AFF?

Contact your local AFF Co-ordinator if you want help with a local issue or for specific advice contact one of our specialists.

Co-ordinators and Specialists will raise issues with the appropriate Director and Chief Executive when it is necessary to highlight individual issues to senior command.

If you want something changed – anything to do with your life as an Army family – tell us about it. We will negotiate and liaise with command and service providers and your evidence can help us to approach the Army and the Government to offer a better life for Army families.

Back to top

05   When should you contact AFF?

You can contact us by email at any time and we will respond on our next working day or you can call us.

Back to top

06   How you can contact AFF?

AFF has representatives worldwide – wherever you are posted to with the Army there will be someone you can contact. Visit the contact us page of this website.

Back to top

What our families say about AFF

“AFF - just a thank you for all that you do!!”

“What an awesome organisation”

“Thank you so much Army Families Federation!”

Find out more
12,563enquiries received in 2018
3,284responses to our Big Survey 2018
33,342 unique website views during April
100%positive feedback at our Foreign & Commonwealth events in 2018